Could Owners in strata buildings survive the introduction of the code of ethics for Owners?

When dealing with people‘s home, they act in extreme in unexpected ways you could even say irrational as some of the smartest people make careless and rash decisions.

Often the people on the receiving end of this extreme behaviour is the strata manager, building manager, contractors and cleaners. It is essential to understand these extreme owners make-up probably 1% of strata owners, but make the majority of issues and problems.

So how do you deal with this extreme niche in the market? I recommend a code of ethics for Owners, and that all professional firms adopt one, they can customise their own, but it becomes the norm. Buildings want to have professional managers and operators, excellent, treat them this was as professionals or at least people.

So how could this work? This is my draft structure for a code of ethics being policed.

What do you do when someone breaches the code?

First, document and keep it transparent. When someone breaches, the code maintain a register advising that they’re in breach, maybe have levels of a violation, and have this register included in every strata committee meeting and every general meeting for the year. Misbehaving owners should be willing to say what they said to everyone.

What do you do when someone continues and escalates with the breaches of the code?

If someone continues to operate in an extreme way you then implement a no communication policy, the owner must only communicate in writing to a predefined email address, direct correspondence to the Committee, Strata Manager, Building Manager and other people involved with the building will be filed and not responded too. Communication to the prescribed email address will be considered in full in the next Strata Committee Meeting.

Of cause people will be thinking that these troublemakers may make it there mission to terminate the contracts of the people who have called them out, and some will. But most will lose when owners connect the dots, and it is important to remember that people don’t like a bully.